Returns & Exchange
A projector has many nuances (throw distance, brightness, panel type), so we're flexible: we'll help you choose and, if needed, exchange the model so it fits your space. Below are clear, fair rules — and exactly what rights you have depending on where you live.
We'll match the right model
We want your purchase to fully do the job. If the chosen model doesn't quite fit your space or use case, we'll suggest an alternative and help with an exchange until you get something that truly works for you.
A small request
We sell our projectors for long-term use — at home, in the office or a studio. We do not rent or lease equipment for one-off events, movie nights or presentations.
So we kindly ask you to choose thoughtfully and use the exchange option fairly — not as a temporary rental. That's how we keep prices low and service human. Thank you for understanding 🤝
Your rights depend on where you live
Because this is an international purchase shipped from Ukraine, the rules differ by region. Find yours below:
Right to withdraw (14 days)
2.1. EU/EEA and UK consumers may withdraw within 14 days. It is enough to send your withdrawal notice before the deadline.
2.2. Please keep the goods unused, with their complete set, seals and markings, and the proof of purchase. You are liable for any diminished value resulting from handling beyond what is needed to check the item.
2.3. We inspect every device on return. We may reduce or withhold the refund in case of: tampering with the hour counter; new mechanical, optical, thermal or liquid damage; or missing accessories (cables, remote, batteries, mounts).
When a refund may be reduced
3.1. A reduced or withheld refund reflects the lost value of the goods — it is not a denial of your statutory right to withdraw, but compensation for damage or missing parts caused after delivery.
3.2. If a fault is found that did not arise through your fault, the warranty applies and we resolve it at our expense.
Return shipping & customs (international)
4.1. For international orders, the Buyer arranges and pays for return shipping back to Ukraine via any reliable carrier or postal service.
4.2. Any customs duties, import taxes (VAT) and clearance fees arising on the return are borne by the Buyer under the rules of the relevant countries.
Exchange & refund
5.1. For an exchange to a more expensive model, you pay the price difference. If the replacement is cheaper, we refund the difference to your card or account.
5.2. Refunds are made using the same payment method used for the order.